Frequently Asked Questions

Just click below to be taken to the Payson Property Management Tenant Portal.

You can make your rent payment online, put in a service request, download a copy of your lease, and many other things.

Appfolio is the software Payson Property Management uses to run most of our operations, as well as the Tenant Portal. If you receive emails from Appfolio or are directed to an Appfolio domain, that's still us.

There is an enormous amount of information available directly from Appfolio on their FAQ page.

Our Tenant Connection publication is a (usually) monthly email we send out only to our valued tenants. It features explanations of new and existing policies, important notices, helpful tips for renters, and other news you can use.

All of the latest and older articles can be found in our Newsletter archive. If you unsubscribed or just missed an issue, you can always catch up in the archive.

No, you don't, although we strongly recommend you do since this newsletter is often the only way we can distribute important news to all of our tenants at once. If you really don't want to receive it though, you can easily unsubscribe. You won't receive the email notifications from us, but you'll still be able to read newsletter on this website, and none of your other communications from us will be affected.

Except in rare instances, your rent is due on the first business day of every month. This will usually be on the first calendar day, but if the 1st of the month falls on a Saturday, Sunday, or major holiday, it will be due on the first business day after that.

Technically no. Per the terms of your lease, your rent is due on the first business day, and if your payment is late it becomes subject to a late fee of $50 (exception: trailer parks have different rules, so if you're not sure, ask your property manager). However, if you think you might be late, please let us know ahead of time and me might be able to come to some arrangement that will save you a late charge.

There are several ways to pay your rent. Usually the quickest and most reliable way is to pay electronically through the Tenant Portal, but be advised there will be a fee charged by our payment processor for debit/credit card and e-check transactions. If you prefer to give us a check, you can drop one off at either one of our dropboxes.

We have two dropboxes now; one is at our office at 814 N Beeline Hwy in the Swiss Village Plaza. Up the stairs and to your left is Suite N, and there's a secure lockbox mounted in the door. We also have a dropbox over at the Payson Town Municipal Complex, right off the Beeline on Malibu Dr. In the circle drive out front there are postal mailboxes and several smaller dropboxes for utility payments, etc. Ours is the second dropbox. Please note: Lockboxes are only checked once or twice a day at the most, so if your payment is late (or if you think it might be), let your property manager know you've dropped off a payment.

Your rent is due in full on the first business day of each month. However, we offer a Flex Rent option through the Tenant Portal that will allow you to arrange periodic payments aligned with your paycheck schedule.

In most case, the best and easiest way is to submit a maintenance request through your Tenant Portal. You can describe the problem, submit photos, and enter your preferred days and times for a service call.

You can, but it's actually better and faster if you create your own service request in the Tenant Portal. Why? Because you can create the request immediately instead of waiting for us to do it, and you can add photos and other details we won't have. Also, you can enter your preferred days and times so the repairman knows when to contact you and set an appointment.

If it's a genuine time-sensitive emergency (for instance, an active water leak), just go ahead and call us at (928) 476-7215. If it's important but not quite that urgent, you can mark your service request as "Urgent" in your online service request.

It depends on the issue, of course, but generally not. Property maintenance is typically our responsibility, not yours, but you are absolutely responsible for letting us know about maintenance issues.

If you're sure you want to renew your lease, let your property manager know. They will typically contact you the month before your lease ends to begin the process of extending your lease for another term.

First we'll need to perform a brief renewal inspection to ensure you've been taking good care of the place, and assuming all is well, we'll make you a "renewal offer," which you can either accept or decline. Typically, the terms of your lease will be identical, although you may be able to renew for a shorter (or longer) term. Your rent may also increase at this time, and other new terms may be added, but you'll be given ample (at least 30 days) notice of any changes.

In most cases, your security deposit amounts to one-and-one-half times your monthly rent, so if your rent goes up we'll need to collect an additional amount to put toward your deposit. Even if your rent doesn't go up, if we haven't increased your security deposit in the past, we may still need to collect more to bring your deposit amount into compliance. If you can't afford to pay this amount in one lump sum, we can usually break it into smaller monthly installments.